Terms of Service

Last updated 19 August 2026 · Get Legible is currently in a limited pilot.

These are the terms on which we provide the Get Legible service. Please read them before creating an account. If anything here is unclear, email admin@getlegible.co.uk and we will explain it.

1. These terms

1.1 These terms govern your use of Legible, an accessible-format document conversion service operated by Get Legible (“Legible”, “we”, “us”) at getlegible.co.uk (the “Service”). Get Legible is a business name. The name of the proprietor and an address for service of documents are provided when you enter into a contract with us, and will be supplied to any person we do business with on written request to admin@getlegible.co.uk.

1.2 By creating an account or submitting a document you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1.3 The Service is provided to businesses and organisations only. It is not offered to consumers. By creating an Account you confirm that you are acting for purposes relating to your trade, business, craft or profession, and you are required to identify the organisation you act for when you register. If you are an individual acting outside a business, the Service is not available to you and you must not create an Account.

1.4 Where you submit documents containing personal data, our Data Processing Agreement (“DPA”) also applies and is incorporated into these terms. If these terms and the DPA conflict on any data protection matter, the DPA prevails.

2. Definitions

• “Document” — a file you submit to the Service for conversion.
• “Output” — the large print PDF the Service produces from a Document.
• “Page” — a page of a submitted Document, counted by the Service on admission. Page count is the billing unit.
• “Account” — your workspace on the Service.

3. What the Service does — and what it does not do

3.1 The Service converts Documents into large print PDFs formatted in line with UKAAF large print guidance (18pt+ sans-serif body text, left-aligned, no italics or underline, and related structural conventions).

3.2 We do not certify compliance. We do not warrant, certify or advise that any Output, or your use of it, satisfies the Equality Act 2010, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, or any other obligation that applies to you. Determining whether an Output meets your own legal obligations is your responsibility. Nothing in the Service, its documentation or its output metadata should be read as a compliance certification.

3.3 What our automated checks do prove. Before delivery, every Output is checked by deterministic gates which verify the Output against the text extracted from your Document. These gates verify fidelity of conversion — that monetary amounts and dates in the extracted source are present in the Output, and that no telephone number, email address, URL or bank account identifier appears in the Output that was not in the source.

3.4 What they do not prove. The gates do not verify that text extraction captured the whole of your Document, and they are not a guarantee that every element of source content appears in the Output. They are a check on conversion, not a warranty of completeness.

3.5 We do not deliver a Document we cannot verify. If a gate fails, the job is aborted and no Output is delivered. We treat delivering an incorrect Output as worse than delivering none, because the intended reader cannot proofread it. You are not charged for any Document we do not deliver (clause 6.5).

3.6 Check the Output before you rely on it. You should review each Output before sending it to a reader or relying on it for any statutory purpose.

4. Your account

4.1 You are responsible for your account credentials and for all activity under your account.

4.2 You must give accurate registration information and keep it current.

4.3 You may delete your account at any time from within the Service. Deletion removes your account data and stored Documents and Outputs, as described in the DPA.

5. Documents you may submit

5.1 You warrant that, for every Document you submit:

• (a) you have the right to submit it and to have it processed by us and our sub-processors;
• (b) you have a lawful basis under data protection law for that processing;
• (c) submitting it does not infringe any third party’s rights; and
• (d) it does not contain malicious code.

5.2 Documents you must not submit. You must not submit:

• (a) medical or health records, or other health-related correspondence;
• (b) documents revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, sex life or sexual orientation;
• (c) criminal offence data;
• (d) documents subject to legal professional privilege;
• (e) documents you are contractually or legally barred from disclosing to a processor.

Incidental special category data appearing within an otherwise ordinary document (for example a reference to a disability benefit on a bank statement) is not a breach of this clause.

5.3 Live customer documents — controlled onboarding. Until we notify you in writing that this restriction is lifted, you must submit test, sample or non-live documents only. Do not submit documents relating to identifiable living end customers. If you wish to process live customer documents, contact us first — we will confirm in writing when your account is enabled for them.

5.4 We may refuse or remove any Document that breaches this clause 5, and may suspend an account under clause 12.

6. Fees and payment

6.1 Price: £3.00 per Page. There is no minimum charge. Our fees are stated exclusive of VAT. VAT is not currently chargeable on our fees. If we become VAT registered, VAT will be added at the prevailing rate from the date of registration, and we will give notice under clause 14.

6.2 Quote before commitment. When you upload a Document we count its Pages and show you the price. Nothing is charged until you accept that quote.

6.3 Authorisation, then capture. On acceptance we place a payment authorisation (a hold) on your card for the quoted amount. Money moves only when an Output is delivered to you, at which point the hold is captured.

6.4 Card storage and consent. To place holds without asking you to re-enter card details for each job, we store a payment method with our payment provider, Stripe. When you add a card you will complete a one-time secure customer authentication (3-D Secure) check. By accepting a quote you authorise us to charge that stored card for that job. Card details are entered directly with Stripe and are never held by us. You may remove a stored card at any time from your account.

6.5 If we do not deliver, you do not pay. Where a job ends in any state other than delivery — a rejected upload, an aborted job, a failed conversion, or a system error — any hold is released and nothing is captured. A released hold may take a few working days to disappear from your card statement, depending on your card issuer.

6.6 Refunds. Because payment is captured only on delivery, refunds arise only where an Output was delivered. If a delivered Output is materially defective, contact us within 30 days of delivery and we will re-run the conversion at no charge or refund that job’s fee. This is in addition to, and does not limit, your statutory rights.

6.7 Disputes. If you dispute a charge, contact us before raising a chargeback. We maintain an audit record of each job sufficient to evidence what was processed and delivered.

7. Availability

7.1 We aim to keep the Service available but do not commit to any uptime level, and the Service may be unavailable for maintenance, updates or reasons outside our control.

7.2 The Service is not suitable for time-critical work where a delay would cause you loss. Do not use it as the sole route to meet a deadline.

7.3 We may change, suspend or withdraw features. Where a change materially reduces the Service, we will give reasonable notice.

8. Data protection

8.1 For Documents and their contents, you are the controller and we are the processor. The DPA governs that processing.

8.2 For your account and billing data, we are the controller. Our privacy notice explains that processing.

8.3 We do not use your Documents or Outputs to train machine learning models, and our sub-processors are contractually restricted from doing so.

8.4 Source Documents are deleted automatically after successful processing. Outputs are retained for a limited period so you can download them, then deleted. Retention periods are set out in the DPA.

9. Intellectual property

9.1 You retain all rights in your Documents. You grant us a limited licence to process them solely to provide the Service.

9.2 You own the Outputs generated from your Documents.

9.3 We retain all rights in the Service, its software and its underlying methods. You may not copy, reverse engineer, resell or attempt to derive the source of the Service.

10. Confidentiality

Each party shall keep the other’s confidential information confidential and use it only for the purposes of these terms. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law or a regulator.

11. Liability

11.1 Nothing in these terms limits or excludes liability for:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any liability that cannot lawfully be limited or excluded.

11.2 We are not liable for: loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, in each case however arising.

11.3 Cap. Subject to clause 11.1, our total aggregate liability arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the total fees you paid us in the 12 months before the claim arose, and (b) £5,000.

11.4 This allocation of risk is reflected in the price. The Service is priced well below the cost of manual accessible-format conversion, and that pricing assumes the limits in this clause 11. You are better placed than us to assess the value of the documents you submit and to insure that risk.

11.5 We are not liable for any loss arising from your failure to review an Output before relying on it (clause 3.6), or from your submission of a Document in breach of clause 5.

12. Your indemnity

12.1 You shall indemnify us against all claims, losses and reasonable costs arising from your breach of clause 5 (Documents you may submit), including claims brought by a person whose personal data appears in a Document you submitted.

12.2 What this does and does not do. This indemnity gives us a contractual right of recourse against you. It does not, and cannot, remove any statutory right that a third party has against us — including a data subject’s right to compensation under Article 82 UK GDPR — and it does not extend to any regulatory fine that cannot lawfully be indemnified.

13. Suspension and termination

13.1 Either party may terminate on 30 days’ written notice.

13.2 We may suspend or terminate immediately if you breach clause 5, fail to pay, or use the Service in a way that risks harm to us, our other clients, or a data subject.

13.3 On termination we will delete or return your data in accordance with the DPA. Accrued fees for delivered Outputs remain payable.

14. Changes to these terms

14.1 We may change these terms. For material changes we will give 30 days’ notice by email or in the Service.

14.2 Changes do not apply retrospectively to jobs already accepted.

14.3 If you do not accept a material change, you may terminate before it takes effect.

15. General

15.1 Entire agreement. These terms, the DPA and our privacy notice are the whole agreement between us, and replace any earlier discussions. Neither party relies on any statement not set out in them. This does not limit liability for fraudulent misrepresentation.

15.2 No third-party rights. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999. (This does not affect any statutory right a data subject has — see clause 12.2.)

15.3 Assignment. You may not assign without our written consent. We may assign to a successor of our business, including on incorporation of a successor company.

15.4 Severance. If any provision is held unenforceable, the rest continues in force, and the unenforceable provision applies with the minimum modification necessary to make it enforceable.

15.5 Force majeure. Neither party is liable for failure caused by events beyond its reasonable control.

15.6 Governing law and jurisdiction. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15.7 Contact. admin@getlegible.co.uk